Privacy Policy
Last updated:
1. Introduction
Inter-Coastal Home Health Care ("Inter-Coastal," "we," "us," or "our") is committed to protecting the privacy of our clients, their families, and all visitors to our website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit intercoastalhome.net or contact us directly.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, home address, and information about the care needs of your loved one — provided voluntarily through our contact form or phone consultations.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and device type — collected automatically through standard analytics tools.
Communication Records: Records of emails, calls, or messages you send us in connection with care inquiries.
3. How We Use Your Information
We use the information we collect to:
Respond to your care inquiries and schedule consultations
Provide and coordinate home care services
Follow up on your loved one's care needs
Send relevant resources, care tips, or service updates (only if you opt in)
Improve our website and service quality
Comply with applicable Florida state and federal regulations
We do not sell, rent, or share your personal information with third parties for marketing purposes — ever.
4. HIPAA & Health Information
Inter-Coastal Home Health Care operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any health-related information shared with us in the context of care services is treated as Protected Health Information (PHI) and handled with the highest level of confidentiality. We only share PHI with authorized parties directly involved in your care — including nurses, caregivers, and healthcare providers — as permitted by law and your signed consent.
5. Cookies & Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to contact us or access information on our site.
6. Data Security
We take the security of your personal information seriously. We implement industry-standard safeguards — including secure data storage, encrypted communications, and restricted staff access — to protect your information from unauthorized access, disclosure, or misuse.
7. Third-Party Links
Our website may contain links to third-party websites, including insurance providers or care resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal and regulatory obligations
Opt out of any marketing communications at any time
To exercise any of these rights, contact us at info@intercoastalhome.net or call (866) 849-5185.
9. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Inter-Coastal Home Health Care 1388 NW 2nd Avenue, Suite 1 Boca Raton, FL 33432 📞 (866) 849-5185 📧 info@intercoastalhome.net 🌐 intercoastalhome.net